Last updated: December 17, 2025
Due to the personalized nature of our handmade stationery and custom commissions, we generally do not accept returns or offer refunds once a design has been approved and production has started.
If your items arrive damaged or with a clear manufacturing error on our part, please contact us within 48 hours of receipt with photographic evidence. We will work with you to provide a replacement or a partial refund.
Cancellations for custom orders must be made before production begins. Any costs incurred for materials already purchased will be deducted from the refund.
For standard, non-customized products from our seasonal collections, you have 14 days to return the item in its original condition and packaging for a full refund (excluding shipping costs).